Client Comments
Although every property is personally previewed before being added to the Provence West portfolio, we also actively seek feedback from our clients regarding their experience at the rental home, their interaction with its owners, their perception of the village and local sites, and the accuracy of the information we provide.We act quickly whenever a client expresses a concern or criticism in an ongoing effort to ensure that the experience of future clients is the best that we can make it...our passion is "all things French," and we want you to share that passion!
Please take the time to read the following sample of comments and compliments we have received from our clients...as we are fortunate enough to work with many travelers to France time and time again, we must be doing something right! We also invite you to read the comments following the description of each property to get our clients' specific insights...there is no better way to get a sense of the flavor and character of a property and its setting then to share the experiences of someone who has actually stayed there!
A few comments from previous (and returning!) Provence West clients...
"We really appreciated the very helpful information you put together in the package you sent. We were still referring to it in our last week, when we were staying in Goult, not too far away. Your service really shone in comparison to one of your competitors who arranged the house in Goult, so I thought you should know how much we appreciated what you do. We will certainly book through you again."
C.W., Vancouver, British Columbia
“(Our rental property) was everything that the pictures and description promised: charming, comfortable and well-equipped. The view across the fields towards Mt. Ventoux was absolutely breathtaking and we spent every evening with a glass of wine in hand, watching the sun set over the hills. We walked into town several times and enjoyed the wonderful food at (the local eateries). The location was a perfect base for touring the towns, hiking the cedar forest and biking... The detailed package you sent before the trip and the material in the house itself were a great help in planning our activities. ...We found ourselves saying “next time, we’ll have to go to …” I don’t know when that might be, but you can be sure I’ll be booking through Provence West."
N.B., Toronto, Ontario, Canada
"The arrival and departure process was perfect...very well organized...Marguerite was very helpful and answered all of our questions...the info packet was very thorough...We can't wait to go back!"
N. & P. K., Seattle, Washington
"Provence is a beautiful part of France. The people are friendly and know how to live and enjoy life. We have absolutely no complaints and would go back there some day...it is definitely one of our favorite holiday destinations, and a must country to visit."
P. M., United Kingdom
"You interface with people extremely well and never seemed hurried...the written material you provide with suggestions, etc., is first class and we found it muchmore helpful than the 'travel book' suggestions. Your knowledge of your propertiesand the ability you have to suggest the 'right places' is extraordinary. Thank you!
J. & D. L, Edina, Minnesota
"I was especially impressed with you, Marguerite...when I called to inquire aboutyour rentals, you were cordial and nice about sharing information about travelingto Provence...I was sold durig our first conversation."
D.S., Wescosville, Pennsylvania
"We were a little apprehensive, initially, renting a property in a foreign countrywhere we did not speak the language. owever, everything went completely smoothlyand we would absolutely rent this (apartment) or another property with (ProvenceWest) again...all the information you provided was very thorough and addressed allof our questions and concerns..."
L. & J.B, Chicago, Illinois
"Everything was truly outstanding. The villa, the staff, the service provided byMarguerite and Provence West...Formidable! The personal comments and insights fromMarguerite prior to booking were indispensable...she was outstanding...so hands-onand service oriented, which is a rarity today...I cannot recommend Provence Westenough to discriminating travelers who want the very best!"
D.D., Hinsdale, Illinois
"Your service and information (were) great...(it) really guided us well on our travelsin Provence."
J.G., Pasadena, Maryland
"...My experience with Provence West was terrific. I must admit that I was a littlenervous because I had never rented an apartment using the internet. My family andI felt you went above and beyond to make our stay comfortable. Thank you again...Iwill gladly recommend Provence West to my friends."
M.R., Belevedere, California
"Provence West is a well-run company that helps renters find the right place. Itfulfilled all our needs, and we will surely use their services again. Hard to finda flaw!
A.K., Edmonton, Alberta, Canada
"Upon receiving your envelope of information, I, personally, was curious to knowhow you would introduce how to travel in my native land. I must tell you I wouldhave practically nothing to add to your suggestions! Since coming to live in theUS, I no longer count the number of times that I am called upon to design the itinerariesto France for friends and friends of friends. Your Indispendable Guideis, in my opinion, everything that a traveler would need to know in order to appreciateand understand France. You have been extremely thorough in every aspect of dailylife for a tourist who aspires to live for a short while la vie comme les francais.Many subtle details in this guide tell me also that the person who wrote it knowand have a true attachment for France and a generous desire to share it with others.Thank you again for allowing all of us, through your business, to make our stayin Provence, easy, comfortable and rich in good memories."
P.A., North Carolina
"We were very impressed with the assistance, informational materials, and professionalservice we received from Provence West. Having recently worked directly with Europeanagencies on such rentals, it was extra pleasant to get good ol' US customer servicealong with the great product."
E. G., Paris, France
"I thank you sincerely, from the bottom of my heart for all your assistance andsuggestions. You are great to deal with and a true comfort."
M. R., Brookline, Massachusetts
"I loved the list of markets and sights you sent in the informationhaving some personal recommendations made a huge difference."
I. D., Bainbridge Island, Washington
"Thank you for convincing me to go with this property. To me, the greatest serviceProvence West provided was to match us up (sort of like a property dating service)with rentals that were best suited to our tastes and desires. My trust in your judgmentwas well-placed."
M. C., Moss Beach, California
"Your service was extremely prompt, informative, we had a sense of France beforewe arrived."
R. J., Atascadero, California
"I sing your praises and know that any house you rent (to us) will be to our liking."
B. B., Southport, Maine
"We all had a fabulous vacation. I will definitely use Provence West, Ltd. whenwe return to France."
M. L., Redmond, Washington
"Wonderful! We've never received info like yours from the other rental companieswe've used. Your service is a huge plus..."
E. & A. O., Mobile, Alabama
"Your service was prompt and your wealth of information was wonderful. Thank youformaking my Paris stay pleasant!"
E. G., St. Paul, Minnesota
"Five-star personal service...(the) information was complete and helpful..."
A. & T. K., Harrisburg, Pennsylvania
